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1. INTRODUCTION AND OVERVIEW

This Privacy Policy (“Policy”) governs how Errand Runner (“Company”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you sign up for and use the Errand Runner Platform.

We are committed to maintaining the confidentiality, integrity, and security of your personal data in compliance with applicable privacy and data protection laws in Sierra Leone.

By creating an account or using the Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Account Registration Information

When you register for a customer account, we may collect the following:

2.2 Profile Information

To personalize services and improve runner matching, we may collect:

2.3 Device Information

We automatically collect information about the device you use to access the Platform to enhance security and prevent unauthorized access, including:

2.4 Booking and Service Information

We collect and store information related to your use of services, including:

2.5 Other Information

Any additional information you voluntarily provide to improve your experience on the Platform may also be collected.

3. HOW WE USE YOUR INFORMATION

3.1 Service Delivery and Platform Operations

Your information is used to:

3.2 Communication

We may use your contact information to:

3.3 Quality Improvement and Analytics

Your information may be used to:

3.4 Dispute Resolution and Legal Compliance

Where necessary, your information may be used to:

4. USE OF NATIONAL ID AND VERIFICATION DATA

Errand Runner may request your National ID card or other acceptable verification documents for the following purposes:

National ID and verification data are treated as highly sensitive information and are:

Such information may be disclosed only where legally required or necessary for dispute resolution or legal proceedings.

5. BOOKINGS, RECORDS, AND PLATFORM HISTORY

Errand Runner maintains comprehensive records of customer activity on the Platform, including:

These records are retained for purposes including, but not limited to:

Booking and service records may be retained even after account closure where required for legal or operational reasons.

6. USE OF AGE AND GENDER DATA

Age and gender information provided by customers may be used to:

Age and gender data:

Such information is not disclosed to Runners except where gender visibility is necessary for task suitability or customer comfort.

7. USE OF ADDRESS AND LOCATION DATA

Errand Runner collects and uses customer address and location information to ensure efficient and accurate service delivery.

Address and location data may be used to:

Your full address is never publicly displayed. Address details are shared only with the Runner assigned to your errand and only for the duration necessary to complete the service.

8. REVIEWS, RATINGS, AND FEEDBACK

Customers may submit reviews, ratings, and feedback regarding completed errands and assigned Runners.

Reviews and feedback may be used for the following purposes:

All reviews must be truthful, fair, and based on actual completed services. Errand Runner reserves the right to moderate or remove reviews that violate platform policies.

9. INFORMATION SHARED WITH RUNNERS

To enable Runners to perform assigned errands effectively, Errand Runner shares only the minimum necessary customer information.

Runners may have access to:

Runners do not have access to the following customer information:

Runners are contractually required to use customer information solely for the purpose of completing assigned errands and must not retain, share, or misuse such information.

10. DEVICE LOGGING AND SECURITY MONITORING

Errand Runner collects and monitors device and login information to protect customer accounts and maintain platform security.

Device and security data may include:

This information is used to:

Device and security monitoring is conducted solely for protection, performance, and compliance purposes.

11. DATA RETENTION

Errand Runner retains personal information only for as long as necessary to fulfill operational, legal, and security obligations.

Data retention practices include:

Certain information may be retained after account closure where required by law, regulatory obligations, or legitimate business interests.

12. DATA SHARING AND THIRD-PARTY DISCLOSURE

Errand Runner does not sell, rent, or trade customer personal information.

Information may be shared only in the following limited circumstances:

All third parties with access to customer information are required to handle such data securely and in accordance with applicable privacy and data protection standards.

13. DISPUTE RESOLUTION, INVESTIGATIONS, AND LEGAL ACTION

In the event of disputes, complaints, investigations, or legal matters arising from the use of the Platform, Errand Runner may collect, review, and use relevant personal information to ensure fair resolution and compliance with legal obligations.

Information that may be used during dispute resolution includes, but is not limited to:

Such information may be reviewed internally by authorized personnel and, where necessary, shared with mediators, legal advisers, law enforcement agencies, courts, or regulatory authorities in accordance with applicable laws.

Customers acknowledge that failure to cooperate with dispute investigations, provide truthful information, or comply with resolution processes may affect the outcome of disputes and could result in account restrictions or termination.

Errand Runner reserves the right to retain dispute-related data for as long as necessary to protect the Company’s legal interests, enforce platform policies, and comply with judicial or regulatory requirements.

14. USER RIGHTS, CONSENT, AND CONTROL OF PERSONAL INFORMATION

Errand Runner respects your rights regarding your personal information and provides reasonable mechanisms for users to access and manage their data, subject to legal and operational limitations.

Customers have the right to:

Requests relating to data access, correction, or deletion may require identity verification to prevent unauthorized disclosure.

Certain information may not be deleted or modified upon request where:

Withdrawal of consent or deletion of data may limit your ability to access or use certain Platform features or services.

15. POLICY UPDATES, GOVERNING LAW, AND CONTACT INFORMATION

Errand Runner may revise or update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or technological developments.

When material changes are made, reasonable efforts will be taken to notify Customers through:

Continued use of the Platform after the effective date of any updates constitutes acceptance of the revised Privacy Policy.

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Sierra Leone, without regard to conflict of law principles.

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, you may contact Errand Runner through the following channels:

Email: inquiries@errandrunnersl.com
Phone: +232 79 270 502

Errand Runner is committed to addressing privacy-related concerns transparently and promptly. Where applicable, Customers may also raise concerns with relevant data protection or regulatory authorities in Sierra Leone.

By continuing to use the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.